Shop Policies

Shipping & Delivery

Each of our items is handmade to order with care and attention to detail. Please allow 5–10 business days for us to process and fulfill your order, depending on the items and quantities selected. Once your order is ready, it will be shipped promptly, and you’ll receive an email notification with tracking information (tracking not available for USPS First-Class Mail).
USPS Ground Advantage Shipping Speed: 2-5 business days*
USPS First-Class Mail Shipping Speed: 1-5 business days*
UPS Ground Shipping Speed: approx. 4 business days*
*Please Note: This times are only estimates, and delays may occur due to factors beyond our control.
Shipping costs vary depending on the weight of your package, the items you order, and your delivery location. Your exact shipping fee will be calculated and displayed at checkout before you complete your purchase.
Currently, we only ship within the United States.

At this time, we offer exchanges only. If you’d like to exchange any item(s), please contact us within 7 days of receiving your order. Unfortunately, exchanges cannot be accepted after this period.
Please note: Some items are final sale and are not eligible for exchange, including:
- All Custom Items
- Originals
If you experience any issues with your order, please email us at cartoonbrownies@gmail.com with your order number, and we’ll do our best to make it right!
While we take great care in packing your order, sometimes issues can occur during shipping that are beyond our control. If your order arrives damaged or is missing, please reach out directly to the shipping carrier (USPS) to file a claim or report the issue.
Please make sure to double-check your delivery address before completing your order. If you realize you’ve entered the wrong address, contact us as soon as possible so we can help update it before your order ships.

If you have more questions or an issue with your order, please contact us using the form below, and we’ll do our best to make it right!